Refund policy.

Within 14 days of buying

Ask, and you get your money back. You do not need a reason. Write to me from the email address you bought with, or reply to your receipt email, and say you would like a refund.

• The full amount ($3 USD) goes back to the card or method you paid with, through Stripe.
• I process it as soon as I read the message; banks usually show it within five to ten business days.
• Your licence stops working. The panel checks its licence with this site once a day, so it will notice within a day or so. You can keep the installer; it does nothing without a licence.

After 14 days

If Kutara has a fault that I cannot fix within a reasonable time, or that stops it doing what it is sold to do, you are entitled to a refund whenever that happens. Tell me what is wrong first: most problems are fixed in the next build, which installs itself.

Free test keys

Nothing was paid, so there is nothing to refund. Test keys stop working on 2026-12-31; that is not a fault, and it is said before you ask for one.

Chargebacks

Please ask me before disputing a charge with your bank. A refund is faster, and a dispute revokes the licence in exactly the same way while costing more than the sale.

Your legal rights

Nothing here limits your rights under the law where you live. In particular:

• Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• EU and UK. You have a right to cancel a distance purchase within 14 days. Because the licence is delivered the moment you pay, the law lets that right lapse once delivery starts with your agreement; this policy gives you the 14 days regardless, and any statutory remedy for faulty digital content stays yours.

How to ask

To get in touch about a refund, email orlando.grobertson@gmail.com or use the feedback page. You can also reply to any email you have had from Kutara.

Include the email address you bought with and roughly when. That is all I need to find the payment in Stripe. The terms of use have the rest of the deal.